Terms & Conditions

• The contract is concluded when the user makes a booking through the Rune Sauna UG (haftungsbeschränkt) website, and this booking is confirmed by us.
• The services we offer include access to the sauna as well as additional wellness and health offerings described on our website.
• The exact scope of services is determined by the respective booking and the services specified in the description.

• The prices for the services offered can be found in the current price list on our website.
• All prices are inclusive of the statutory value-added tax.
• Payments are to be made in advance, unless otherwise agreed.
• Payment can be made via credit card, PayPal, or bank transfer. The payment term is 14 days after receipt of the booking confirmation, unless another deadline has been agreed upon.

• Prior booking through our website is mandatory.
• The sauna has a maximum capacity of 15 guests. Once this number is reached, the respective session is considered fully booked.
• You may cancel a reservation up to 2 hours before the scheduled session. Cancellations after this period are not possible.
• The cancellation must be made through the method specified in the booking confirmation.
• A cancellation is only valid if completed through this method, and a confirmation of the cancellation is provided.
• In the case of a timely cancellation, Rune Sauna UG (haftungsbeschränkt) will process the refund of the prepaid amount no later than 7 days after the cancellation.

Please note that certain services have a different cancellation policy than the standard 2-hour cancellation limit. For Yoga & Sauna sessions, the following cancellation terms apply:

• Cancellations made up to 48 hours prior to the scheduled session will receive a full refund.
• Cancellations made between 24 and 48 hours prior to the scheduled session will be refunded 50% of the session fee.
• Cancellations made less than 24 hours prior to the scheduled session will not be eligible for a refund.

By booking these services, you acknowledge and agree to the specific cancellation terms outlined above.

• Sauna usage may not be suitable for individuals with certain health conditions. It is advised that individuals with heart conditions, high or low blood pressure, respiratory issues, diabetes, or any other medical concerns consult a healthcare professional before using the sauna.
• Pregnant women or individuals under the influence of alcohol or drugs should refrain from using the sauna.
•  Users must notify the staff of any existing health conditions or concerns before using the facility.

• Users are responsible for their personal belongings. The facility will not be held liable for any loss, theft, or damage to personal items.
• Users must respect the facility and its equipment. Any deliberate damage caused by a user will result in liability for repair or replacement costs.
• Users must adhere to the sauna etiquette at all time. Failure to do so may result in restricted access to the facility.

• Users must conduct themselves in a responsible and respectful manner. Any behavior that is deemed abusive, offensive, or threatening towards staff or other users will not be tolerated and may result in immediate removal from the facility.
• Users must comply with all safety instructions provided by the staff and displayed within the facility and on our website.
• Alcohol, illegal substances, and smoking are strictly prohibited within the sauna premises.

• The facility will not be held responsible for any injuries, accidents, or damages that occur as a result of the use of the sauna or its facilities.
• Users acknowledge that sauna usage involves inherent risks, including but not limited to dehydration, heat-related illnesses, or allergic reactions to sauna materials, and they assume full responsibility for their participation.
• Users release the facility, its owners, staff, and affiliates from any liability arising from the use of the facility.

• All Person using the harbour as a cold plunge acknowledge that swimming is at their own risk and assume full responsibility for any assciated hazards or accidents.
• Rune Sauna UG (haftungsbeschränkt) will not be held liable for any injuries, damages, or incidents that occur during swimming activities. Users are advised to exercise caution and adhere to all safety guidelines while swimming.
• Rune Sauna UG (haftungsbeschränkt) advises all the users to swim responsible and follow the rules and introductions of the responsible lifeguards, if operating.
• Listen to your body. If you decide to swim in the Baltic Sea, you do so at your own risk. Remember that it’s public, so there will be other swimmers. Watch out for anybody else. We remind you that by using the swim area you are leaving the Rune Sauna premises, committing to the “Kieler Bäder” or any other operators rules and confirming their conditions.

• Hansefit members must use the Hansefit App to scan the Hansefit QR-Code independently at their arrival at the sauna.
• Staff are authorized to verify the Hansefit QR code and the booking confirmation on-site. 
  

Now shows or Missing QR-Code Check-In

• If a Hansefit member can't make it to a reserverd session they have the chance to cancel or reschedule their booking within our cancellation conditions.
• If a Hansefit Member a) fails to cancel or reschedule their session and doesn't show up or b) does not scan the Hansfeit QR code at their arrival, the Rune Sauna UG (haftungsbeschränkt) will make use of the right to witheld the €15 deposit fee and invalidate the personal booking code of the member.
• This right will also be used if the member doesn't obide by any other rules, terms or conditions he agreed to.
• To reactivate the booking code another deposit fee need to be paied. The member then will get a new booking code.
  

Cancellation of registration and refund of the deposit fee

• To cancel the Hansefit registration you have to send an E-mail to info@runesauna.de and tell your name and your booking code.
• The booking code will consequently be invaliated.
• The deposit fee will be refunded automatically within 14 days after proper cancellation of the Hansefit registration. 
• For any issues regarding refunds, Hansefit members are requested to contact info@runesauna.de. 
  

Responsibility of Hansefit Members

•  Hansefit members are responsible for ensuring that they complete their bookings correctly and scan the Hansefit QR code on-site. 
• Sharing the booking code with third parties is prohibited. Rune Sauna UG (haftungsbeschränkt) reserves the right to withhold the deposit fee and reject future bookings in cases of misuse. 
  

• The facility reserves the right to modify, suspend, or terminate services, facilities, or these Terms and Conditions at any time without prior notice.
• Users will be bound by the updated Terms and Conditions upon publication.